We’re the UK’s Go-To Cleaning Company
High-Standard Cleaning with Compassion and Care.
Scrubbed With Love Cleaning Company Limited
Head Office: Unit 15, Gerards Park, St Helens, WA10 1FZ
Email: [email protected]
Company Number: 15330788
VAT Number: 15330788
Effective Date: Updated version 14.04.2025
Terms may be subject to further updates, and the document number will be updated accordingly.
Scrubbed With Love Cleaning Company Limited (“we”, “us”, or “our”) is a fully operational professional cleaning service provider. These Terms and Conditions act as a legally binding agreement between you, the client, and Scrubbed With Love Cleaning Company Limited.
By using our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to any of the terms stated herein, you should not engage our services.
We respect your privacy and handle all personal data in accordance with the UK General Data Protection Regulation (UK GDPR). Any information you provide is stored securely and accessed only by authorised personnel. It will be used solely for service management, client communication, and quality improvement.
We do not share or sell your personal data to third parties. Clients may choose to receive marketing communications, such as promotions and updates, by opting in through express consent. You may opt out at any time by contacting us directly or using the unsubscribe option on our emails.
We accept bookings via our website, email, social media platforms, text messages, and telephone calls. At the point of initial contact, we will ask a series of questions to assess your needs and gather essential details about your property.
We may request photographs and, where appropriate, offer or require a site inspection to determine the most suitable service for your circumstances. Recommendations are made based on the information you provide, and it is your responsibility to ensure the accuracy of that information.
For all one-off and ad-hoc bookings, full payment is required at the time of booking. Regular clients are expected to pay on the day of service unless alternative arrangements, such as monthly invoicing, have been agreed in advance.
Ongoing regular clients are not required to pay a deposit for recurring sessions. If a cancellation is requested more than 14 days prior to the booking date, a full refund may be issued. If the cancellation is made within 14 days of the booking, the payment may be retained and applied to a future service or rescheduled date.
We reserve the right to retain payments in accordance with our cancellation policy, as detailed below.
We understand and appreciate that many of our clients have pets. While we enjoy meeting your furry friends, it remains the client’s responsibility to ensure that pets are well behaved and do not interfere with our team while they are working.
Aggressive or overly anxious pets should be secured for the duration of the clean to ensure a safe and productive environment. We are not liable for injuries or damages caused by pets, and any loss of earnings or damage resulting from pet-related incidents may be charged to the client.
Our team will not clean up pet waste, such as cat litter trays or faeces, under any circumstances. Clients must inform us of any flea or bug infestations prior to our visit. Failure to do so will result in cancellation charges.
If a pet-related issue results in us needing to leave the property early, the service remains payable in full. It is also your responsibility to inform our team in writing if pets, such as indoor cats, should not be allowed outside during our visit.
It is essential that all clients disclose any potentially hazardous conditions in the property when booking. This includes, but is not limited to, black mould, human or animal faeces, blood, vomit, or other bodily fluids, soot or fire damage, infestations or evidence of previous infestations, sharp objects such as needles or loose blades, excessive clutter or hoards, and the presence of firearms or ammunition.
Firearms must be declared, licensed, and securely stored. Failure to disclose any of these issues will result in immediate cancellation, and full service payment will be due.
For one-off bookings, clients are securing a specific date rather than a fixed arrival time. The exact arrival time will be confirmed shortly before the service. Due to the nature of our work, arrival times are approximate and subject to change.
It is your responsibility to ensure access to the property for the entire day of the booking. Regular clients will be scheduled for a specific day and frequency, such as fortnightly on Tuesdays. Time preferences can be noted but cannot be guaranteed.
Cancellations made with less than 48 hours’ notice are subject to charges. If a booking is cancelled between 24 and 48 hours prior to the appointment, 50% of the scheduled service fee will be payable.
If the cancellation is made with less than 24 hours’ notice, the full amount of the service will be charged. These charges cover the cleaner’s loss of earnings and any administrative costs.
Cancellations include missed appointments, failure to provide access, or cancellation for any reason, including illness within your household. Clients are asked to take a common-sense approach and cancel their booking if they are contagious or could pose a risk to our staff. However, such cancellations will still fall under this cancellation policy.
If you are dissatisfied with the service provided, you must notify us by email on the same day of the clean. We do not accept complaints raised after this time.
The cleaning invoice must still be paid in full, and we will seek to resolve the issue by carrying out any necessary remedial work. You must provide photos or videos to support your complaint.
In cases of damage, the client must request a Damage Form from our management team and submit it with evidence. We are not responsible for damage to items that were already worn, faulty, or damaged. We are also not liable for any damage caused by products, tools, or methods recommended or requested by the client.
It is your responsibility to provide proof that any item damaged was previously intact.
We use photos and videos for internal and external purposes. Internally, these are used to document work completed, confirm arrival times, and maintain service quality.
Externally, we may use selected images and videos for promotional purposes on social media, our website, or printed marketing. No identifiable personal details will be included in externally used content.
Clients may opt out of having images or videos used for external purposes by emailing [email protected].
We ask all clients to have realistic expectations regarding the outcome of cleaning services. Time-based bookings are not a guarantee that an entire property will be cleaned.
Cleaning efficiency varies depending on the size of the property, level of build-up, condition, presence of pets or children, and other environmental factors.
Clients may provide a list of priorities, and we will focus on these in the order provided within the allocated time. If no priorities are given, our team will use their professional judgement to determine areas of focus.
In some cases, such as excessive dust build-up, it may take multiple sessions to see full improvement. Some items, particularly aged or heavily soiled ones, may not clean to a pristine standard.
Our staff are DBS checked and fully insured to hold keys. We use an anonymised tagging system, meaning keys are not labelled with identifiable information.
In the unlikely event of a lost key, we will cover the cost of replacing the key only. We are not responsible for the replacement of full lock systems unless we are directly responsible for a breach in security.
Our staff have the right to work in a respectful and safe environment. We do not tolerate any form of abuse, harassment, or inappropriate behaviour.
Clients are expected to allow staff the personal space and freedom necessary to perform their duties. Any behaviour that breaches this policy may result in immediate termination of services and further action.
If any of the included terms are not met, resulting in non-payment or an unresolved balance, we reserve the right to pursue the matter through the UK Small Claims Court.
All agreements are governed by and interpreted in accordance with the laws of England and Wales.
For clients reserving a regular cleaning slot, we require notice to terminate your regular cleaning slot. The notice required is two cleans.
For example, a fortnightly client will provide four weeks’ notice, and a weekly client will provide two weeks’ notice. If the notice is provided during a clean, the active clean does not count as one of the notice cleans.
If the client does not wish to proceed with the notice cleans, the value of the two cleans is still payable.
All services in this category are booked as time-capped appointments. You are not booking a guaranteed deep clean of the full property, but rather a set amount of time for our team to complete as much cleaning as possible.
Each home is different, and cleaning durations vary depending on a wide range of factors. If you provide us with a list of priorities, we will follow that list in the time available.
If no list is given, we will clean according to our professional assessment of the property. Tidying in advance of our visit is strongly encouraged to allow us to focus on cleaning rather than decluttering.
Clients should also understand that high dust levels may take more than one session to fully resolve, and some surfaces may not be restored due to damage or long-term neglect.
We offer a wide range of services, from general cleaning to hazardous cleaning and everything in between. We will therefore provide you with this document for general Terms of Service, alongside service-specific Terms of Service where applicable.
It is the client’s responsibility to ensure they have read the relevant Terms of Service. Any questions or concerns regarding these Terms should be directed to [email protected].
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales
We operate in full compliance with the Consumer Rights Act 2015, which protects your statutory rights as a consumer. Nothing in these Terms shall limit or exclude any rights you are entitled to under UK consumer law.
By using our services, making a booking, or otherwise engaging with Scrubbed With Love Cleaning Company Limited, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions
If you do not accept these Terms, you must not proceed with the booking or use our services.
