Scrubbed With Love Cleaning Company Limited
Head Office: Office 5, 437 Warrington Road, Rainhill, L35 4LL
Email: contactus@scrubbedwithlove.co.uk
Company Number: 15330788 VAT Number: 15330788
Effective Date: Updated version 14.04.2025 (terms may be subject to further updates and the document
number will be updated accordingly)
- General Terms
Scrubbed With Love Cleaning Company Limited (“we”, “us”, or “our”) is a fully operational
professional cleaning service provider. These Terms and Conditions act as a legally binding
agreement between you, the client, and Scrubbed With Love Cleaning Company Limited. By
using our services, you confirm that you have read, understood, and agree to be bound by
these Terms. If you do not agree to any of the terms stated herein, you should not engage our
services.
- Privacy Policy
We respect your privacy and handle all personal data in accordance with the UK General Data
Protection Regulation (UK GDPR). Any information you provide is stored securely and
accessed only by authorised personnel. It will be used solely for service management, client
communication, and quality improvement. We do not share or sell your personal data to third
parties. Clients may choose to receive marketing communications such as promotions and
updates by opting in through express consent. You may opt out at any time by contacting us
directly or using the unsubscribe option on our emails.
Terms of Service
Scrubbed With Love Cleaning Company Limited 15330788 Office 5, 437 Warrington Road, L354LL
- Initial Contact and Booking Terms
We accept bookings via our website, email, social media platforms, text messages, and
telephone calls. At the point of initial contact, we will ask a series of questions to assess your
needs and gather essential details about your property. We may request photographs and,
where appropriate, offer or require a site inspection to determine the most suitable service for
your circumstances. Recommendations are made based on the information you provide, and
it is your responsibility to ensure the accuracy of that information.
- Payment Terms
For all one-off and ad-hoc bookings, full payment is required at the time of booking. Regular
clients are expected to pay on the day of service unless alternative arrangements, such as
monthly invoicing, have been agreed in advance. Ongoing regular clients are not required to
pay a deposit for recurring sessions. If a cancellation is requested more than 14 days prior to
the booking date, a full refund may be issued. If the cancellation is made within 14 days of the
booking, the payment may be retained and applied to a future service or rescheduled date.
We reserve the right to retain payments in accordance with our cancellation policy as
detailed below.
- Pet Policy
We understand and appreciate that many of our clients have pets. While we enjoy meeting
your furry friends, it remains the client’s responsibility to ensure that pets are well-behaved
and do not interfere with our team while they are working. Aggressive or overly anxious pets
should be secured for the duration of the clean to ensure a safe and productive environment.
We are not liable for injuries or damages caused by pets, and any loss of earnings or damage
resulting from pet-related incidents may be charged to the client. Our team will not clean up
pet waste such as cat litter trays or faeces under any circumstances. Clients must inform us of
any flea or bug infestations prior to our visit; failure to do so will result in cancellation charges.
If a pet-related issue results in us needing to leave the property early, the service remains
payable in full. It is also your responsibility to inform our team in writing if pets, such as indoor
cats, should not be allowed outside during our visit.
Terms of Service
Scrubbed With Love Cleaning Company Limited 15330788 Office 5, 437 Warrington Road, L354LL
- Disclosure of Hazardous Conditions
It is essential that all clients disclose any potentially hazardous conditions in the property
when booking. This includes, but is not limited to, black mould, human or animal faeces,
blood, vomit, or other bodily fluids, soot or fire damage, infestations or evidence of previous
infestations, sharp objects such as needles or loose blades, excessive clutter or hoards, and
the presence of firearms or ammunition. Firearms must be declared, licensed, and securely
stored. Failure to disclose any of these issues will result in immediate cancellation and full
service payment being due.
- Timings
For one-off bookings, clients are securing a specific date rather than a fixed arrival time. The
exact arrival time will be confirmed shortly before the service. Due to the nature of our work,
arrival times are approximate and subject to change. It is your responsibility to ensure access
to the property for the entire day of the booking. Regular clients will be scheduled for a
specific day and frequency, such as fortnightly on Tuesdays. Time preferences can be noted
but cannot be guaranteed.
- Cancellation Policy
Cancellations made with less than 48 hours’ notice are subject to charges. If a booking is
cancelled between 24 and 48 hours prior to the appointment, 50% of the scheduled service
fee will be payable. If the cancellation is made with less than 24 hours’ notice, the full amount
of the service will be charged. These charges cover the cleaner’s loss of earnings and any
administrative costs. Cancellations include missed appointments, failure to provide access, or
cancellation for any reason, including illness within your household. Clients are asked to take
a common sense approach and cancel their booking if they are contagious or could pose a
risk to our staff. However, such cancellations will still fall under this cancellation policy.
- Complaints and Damages Policy
If you are dissatisfied with the service provided, you must notify us by email on the same day
of the clean. We do not accept complaints raised after this time. The cleaning invoice must
still be paid in full, and we will seek to resolve the issue by carrying out any necessary
remedial work. You must provide photos or videos to support your complaint.
Terms of Service
Scrubbed With Love Cleaning Company Limited 15330788 Office 5, 437 Warrington Road, L354LL
In cases of damage, the client must request a Damage Form from our management team
and submit it with evidence. We are not responsible for damage to items that were already
worn, faulty, or damaged, nor are we liable for any damage caused by products, tools, or
methods recommended or requested by the client. It is your responsibility to provide proof
that any item damaged was previously intact.
- Photo and Video Policy
We use photos and videos for internal and external purposes. Internally, these are used to
document work completed, confirm arrival times, and maintain service quality. Externally, we
may use selected images and videos for promotional purposes on social media, our website,
or printed marketing. No identifiable personal details will be included in externally used
content. Clients may opt out of having images or videos used for external purposes by
emailing contactus@scrubbedwithlove.co.uk.
- Realistic Expectations
We ask all clients to have realistic expectations regarding the outcome of cleaning services.
Time-based bookings are not a guarantee that an entire property will be cleaned. Cleaning
efficiency varies depending on the size of the property, level of build-up, condition, presence
of pets or children, and other environmental factors. Clients may provide a list of priorities,
and we will focus on these in the order provided within the allocated time. If no priorities are
given, our team will use their professional judgment to determine areas of focus. In some
cases, such as excessive dust build-up, it may take multiple sessions to see full improvement.
Some items, particularly aged or heavily soiled ones, may not clean to a pristine standard.
- Keys and Access
Our staff are DBS checked and fully insured to hold keys. We use an anonymised tagging
system, meaning keys are not labelled with identifiable information. In the unlikely event of a
lost key, we will cover the cost of replacing the key only. We are not responsible for the
replacement of full lock systems unless we are directly responsible for a breach in security.
Terms of Service
Scrubbed With Love Cleaning Company Limited 15330788 Office 5, 437 Warrington Road, L354LL
- Staff Safety and Respect
Our staff have the right to work in a respectful and safe environment. We do not tolerate any
form of abuse, harassment, or inappropriate behaviour. Clients are expected to allow staff the
personal space and freedom necessary to perform their duties. Any behaviour that breaches
this policy may result in immediate termination of services and further action.
- Legal Action for Outstanding Balances
If any of the included terms are not met, resulting in non-payment or an unresolved balance,
we reserve the right to pursue the matter through the UK Small Claims Court. All agreements
are governed by and interpreted in accordance with the laws of England and Wales.
- Notice Given for recurring/ regular clients
For clients reserving a regular cleaning slot, we require notice to terminate your regular
cleaning slot. The notice required is two cleans. Example: a fortnightly client will provide 4
weeks notice, a weekly client will provide two weeks notice. If the notice is provided during a
clean, the active clean does not class as one of the notice cleans. If the client does not wish to
proceed with the notice cleans, the value of the two cleans is still payable.
- One-Off Cleans, Deep Cleans, and Initial Cleans
All services in this category are booked as time-capped appointments. You are not booking a
guaranteed deep clean of the full property, but rather a set amount of time for our team to
complete as much cleaning as possible. Each home is different, and cleaning durations vary
depending on a wide range of factors. If you provide us with a list of priorities, we will follow
that list in the time available. If no list is given, we will clean according to our professional
assessment of the property. Tidying in advance of our visit is strongly encouraged to allow us
to focus on cleaning rather than decluttering. Clients should also understand that high dust
levels may take more than one session to fully resolve and some surfaces may not restore due
to damage or long-term neglect.
Terms of Service
Scrubbed With Love Cleaning Company Limited 15330788 Office 5, 437 Warrington Road, L354LL
- Other Terms
We offer a wide range of services, from general cleaning, to hazardous cleaning and
everything in between. We will therefore provide you with this document for general Terms
of Service, alongside a service specific Terms of Service too.
It is the client’s responsibility to ensure they have read the relevant Terms of Service. Any
questions or concerns regarding Terms should be directed to
contactus@scrubbedwithlove.co.uk
- Governing Law and Legal Compliance
These Terms and Conditions shall be governed by and construed in accordance with the laws
of England and Wales. Any disputes arising under or in connection with these Terms shall be
subject to the exclusive jurisdiction of the courts of England and Wales.
We operate in full compliance with the Consumer Rights Act 2015, which protects your
statutory rights as a consumer. Nothing in these Terms shall limit or exclude any rights you
are entitled to under UK consumer law.
- Acceptance of Terms
By using our services, making a booking, or otherwise engaging with Scrubbed With Love
Cleaning Company Limited, you confirm that you have read, understood, and agree to be
bound by these Terms and Conditions. If you do not accept these Terms, you must not
proceed with the booking or use our services.
